At Ella B. Candles we strive to deliver the best customized candle products. However, if you are not satisfied with a product because of an error in quality, please contact us within 5 days of receiving your order to initiate an exchange or return.
Since our products are personalized, we cannot accept returns if design has been approved. We also cannot accept returns unless an error was made by Ella B Candles. In the case of an Ella B. Candles error, please accept our apology and know that we will resolve the issue immediately.