Please be assured that your items will ship out within 5 days of purchase.
The carrier we use is United Parcel Service (UPS). Sorry but we cannot ship to P.O. Boxes.
If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
UPS deliveries occur Monday through Friday, excluding holidays.
At Ella B. Candles we strive to deliver the best customized candle products. However, if you are not satisfied with a product because of an error in quality, please contact us within 5 days of receiving your order to initiate an exchange or return.
Since our products are personalized, we cannot accept returns if design has been approved. We also cannot accept returns unless an error was made by Ella B. Candles. In the case of an Ella B. Candles error, please accept our apology and know that we will resolve the issue immediately.
If you require express shipping, please call us at 980-339-8898.