Effective 10/4/2021, our Direct Ship service is temporarily suspended through the end of the year.
Before submitting a Direct Ship order, please carefully review the following information:
- The Direct Ship service was created to help active Ella B. Candles retail partners fulfill online orders for their customers. This service should NOT be used for submitting store re-orders, or for any other orders that you want shipped to your store.
- Turnaround time is 2-3 business days.
- Submit one form per customer.
- Direct Ship is only available for 11oz boxed Neighborhood candles at this time. To be eligible for this service, candle must be an established SKU that you have stocked in your store OR a selection from our Stay Home collection.
- Candles will be shipped per your existing label and ribbon specifications; no changes can be made. For Stay Home collection: we will default to fragrance and colored ribbon as shown; glass label option will be consistent with your current Local collection.
- Specify product by candle name (example: ‘Myers Park’). For orders with multiple SKUs: list each candle name individually in the spaces provided (for orders with 3+ items, the Special Requests area can be used to list additional items).
- Double check candle names and quantities when ordering. Providing incomplete or inaccurate information can cause a delay in your order being processed.
- Verify that your customer’s name and shipping address are correct before submitting this form. Ella B. Candles is not responsible for any issues that result from incorrect information being provided.
If you have any questions or concerns, please contact us prior to submitting an order: 980.339.8898